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When middle of the road is perfect.

Do you sometimes feel that you are comparing yourself to others and falling short? I know I do and am sure countless others share this common affliction. We are conditioned from an early age to strive to be the best, to compete. Competition is healthy to a degree but always falling short can be damaging […]

Why listening is so much more than hearing words

My job involves listening to people’s queries and trying to resolve them over a phone. I don’t get to see their body language, their eyes, all I can work with are words and their ability to express. It can be a challenge but I do think, through working through this medium, you are forced to […]